While we’re good with homing pigeons, there are simpler ways for us to get in touch and answer your ribbits.
Any questions about the rules?
Feel free to comment.
Replacement parts or missing items for your order
If there is something wrong with your order, here is the procedure for getting things corrected:
Please email vol [@] pelotology.com (do not send parts requests on social media) and include the following information:
• A detailed list of the items you are requesting
• The reason why you are requesting a replacement (damaged, missing, or other)
• Photos of the damaged parts you are requesting replacements for & This is very important so we can file a claim with our courier, please don’t throw anything away without documenting it
• Your shipping address
• Your order number